Customer Care
At Braziers we enjoy a high proportion of repeat business with 65% of our sales happening to our database of buyers and many managements coming from recommendations of satisfied client owners. Our Customer Care managers can take some of the credit for this. 95% of any problems in real estate, if there are any, come from a lack of communication between the client/customer and the salesperson/property manager. Through a series of relevant and timely contacts to ensure communication is open and to seek some research, our Customer Care managers make sure that the pertinent process flows seamlessly.
Being a third party allows the client / customer to query or challenge things that they might not otherwise feel comfortable confronting someone about. Our Research questions enable us to best ascertain what forms of marketing work, and to find out where clients/customers first find out about us and/or the property, so that we may better utilize our resources and their contributions in the future.
We also gain invaluable feedback as to what services are best received so that we can make adjustments all the way through. At the end of this process we like to show our appreciation for the business we have done together. We consider that the day your property settles is the day we began our service, not ended it.
We continue our Customer Care by giving weekly E newsletter updates on the market, if required, and quarterly posted Newsletters to keep you up to date with statistics. Also between times your consultant should be in touch to ascertain whether they can be of further service to you.
